Contact Us

At Genome It All, we do not have a full-time call center, as we are a small company and try to keep our prices low and ensure privacy for our customers. 

You can also email us at: info@GenomeItAll.com

FAQ INFORMATION:

Ensure that you have added our email address info@GenomeItAll.com to ensure that you receive our emails and your results. You can also send us a test email. 

Shipping Information:

Typical turn around time once we receive your results at our lab is 4 to 5 (35 business days) week turn-around time. 

If you also ordered a review of your Genome It All Testing, This service can add an additional 1-2 weeks (14 business days) for turn around time, as we review ~30,000 SNPs.

You will receive both the raw data file and research reports at the same time via the email address you provided with your purchase.

Purchases in the United States: Shipping is included in the purchase price, which also includes return shipping to get your samples back to our lab.

Purchases outside of the United States: Shipping is included in the purchase price to get our sample kit to you, however, return shipping  to get your samples back to our lab is NOT included as this typically requires a customs form to be completed.